Answers promptly
Common customer questions get a useful reply quickly, in the customer’s own language, when the connected channel is available.
AI Concierge for businesses in Ghana
Your business,
always on.
An AI WhatsApp assistant for your business in Ghana. Answer customer questions, take bookings and collect Mobile Money payments — with your team in control from one shared inbox.
- Promptcustomer replies
- 24/7even holidays
- No cardto start
Hi! Do you have the ankara two-piece in a size 14?
✦ AI
Yes we do — the Adwoa set in size 14 is in stock 🎉 It’s GHS 320.
Lovely. Can I pay now and pick up tomorrow?
✦ AI
Of course. Here’s a Mobile Money link — pay and I’ll reserve it under your name for pickup tomorrow.
Adwoa two-piece · size 14GHS 320
Paid with MTN MoMo ✓
Type a message…AI ready
Channels
One AI, every channel your customers use.
WhatsApp Chats, orders & MoMo
Instagram DMs & comments
Messenger Facebook Page inbox
Web chat Right on your website
Your AI works.
You stay in the picture.
Meet the Glass Portal: your workspace for customer conversations, sales and the information your AI uses. Open it in your browser, on your phone or computer.
One place to see what is happening and decide what happens next.
Explore the Glass PortalHow it works
Set up and test before going live
Set up in the Glass Portal in your browser. Add your business information, test answers, and activate customer replies only after your launch checks pass.
-
Step 01Connect your channels
Connect the channels included in your plan. WhatsApp QR linking is available; Instagram and Messenger need the relevant business-account permissions.
-
Step 02Teach it your business
Add your products, prices, hours and FAQs. Review your business information so the AI has the facts it needs to answer customers.
-
Step 03Test, review, then activate
Try real customer questions privately, review what the AI knows, then choose when replies may start. Your team is alerted whenever a person is needed.
Features
Customer questions to bookings.
With your team in control.
Features depend on your plan, connected channels and completed setup. See all features and plan requirements →
Takes the booking
On Growth and above, checks availability and creates bookings using your connected Google Calendar.
Collects Mobile Money
On Growth and above, sends a secure MoMo or card payment link through your connected payment service.
Knows your catalogue
Answers from your saved products, prices, hours and policies, and sends product photos and video from your gallery.
Hands off to your team
When a person is needed, your configured alerts help the team step in with the conversation context.
Improves with review
On eligible plans, approved team replies can become reviewed suggestions when learning is enabled — never an automatic rewrite of what the AI knows.
Industries
Made for businesses that sell in the DMs
-
Hotels & short-stay Availability, rates and deposits — booked and paid before morning. -
Clinics & salons Appointments taken, reminders sent, no-shows chased automatically. -
Retail & fashion Sizes, stock and photos in the DM, then payment in the same thread. -
Car dealerships Qualifies the buyer, books the viewing, keeps the lead warm. -
Restaurants Menus, orders and delivery status without anyone touching a phone. -
Real estate Listings shared, buyers qualified, viewings booked into the calendar. -
Schools & education Fees, admissions and parent questions answered around the clock.
Pricing
Simple plans, priced in cedis
Start free for 14 days — no card needed. Pay with Mobile Money or card when you’re ready.
Starter
Never miss a customer
GHS 150/mo
1,000 AI replies / month
- Choose WhatsApp, Instagram or Messenger
- Knowledge base & product catalogue
- AI sends product photos & video
- Human handoff alerts to your phone
- Dashboard & full conversation history
Growth
Turn chats into sales
GHS 600/mo
5,000 AI replies / month
- Everything in Starter, plus:
- Bookings via Google Calendar & Calendly
- In-chat payments — MoMo & Paystack
- Lead capture, scoring & auto follow-ups
- Monthly performance report
Enterprise
Your AI front office
GHS 1,800/mo
Unlimited replies (fair use)
- Everything in Growth, plus:
- Multiple brands, locations & numbers
- Up to 5 WhatsApp numbers
- Custom integrations
- White-glove onboarding, dedicated support & SLA
Annual: pay yearly, get 2 months free. · Top-ups: GHS 100 adds 500 extra replies anytime. · Extra accounts: GHS 400/mo each. Every plan includes a 14-day free trial with 200 replies — no card needed.
Leadership
Meet the founder.
Selassie Sallas-Mensah
Founder & CEO
Systems Engineering → AI SaaS
Accra, Ghana
Growth is won or lost in the minutes after a customer messages — and no enquiry, booking or payment should go unanswered.
Selassie is the founder and CEO of XCelerate AK. A systems engineer by profession, he spent years designing the reliable, always-on infrastructure enterprises depend on — before turning that same rigour to a bigger question: how to put world-class, AI-powered customer service within reach of every African business.
That path — from systems engineering to full-stack AI SaaS — is stamped into how XCelerate is built: pragmatic, resilient, and obsessed with the moment a customer reaches out. Working hands-on with the businesses XCelerate serves, he turns deep engineering into outcomes owners can feel — more leads captured, fewer sales missed, and customers who feel genuinely looked after.
WhatsApp · Instagram · Messenger In-chat Mobile Money
Put your DMs on autopilot
Import and test your business first. No card — you choose when to go live.