Using your account
Help with sign-in, the client portal, conversations, orders, alerts, or connected services.
XCelerate support
Help that gets you
back to business.
Choose the route that fits your question. Never send a password, verification code, payment PIN, or full card details.
The right starting point
What can we help with?
Plans and setup
Questions about choosing a plan, setting up a new business, or preparing your concierge.
Privacy and security
Data-rights questions, an account deletion request, suspected misuse, or a security concern.
Quick help
Try these first
I cannot sign in
Use the email address or phone number registered to your XCelerate business, then open the newest secure sign-in link. Older links may have expired.
Open client sign-inNotifications are not arriving
Open XCelerate Settings and confirm notifications are enabled. Also check that your browser or device allows notifications for XCelerate. Core portal features remain available without push notifications.
I want to start a new XCelerate workspace
Create a workspace through the secure signup flow, then import or enter your business information before testing the concierge.
Start setupI need help with a charge or customer payment
Email product support with your business name and the relevant XCelerate reference. Do not include a payment PIN or full card details.
Contact product supportWhen you contact us
Send context, not secrets.
Include your business name, the screen you were using, what you expected, and what happened. A screenshot is useful after personal or customer details have been hidden.