Terms of Service

XCelerate AK provides an AI-powered customer-service and concierge platform that helps businesses respond to customers, take bookings and orders, and accept payments across messaging channels. Features available to you depend on your plan and the platforms you connect.

• You must provide accurate information and keep your account credentials secure.
• You are responsible for activity that occurs under your account.
• The Service is intended for businesses and users aged 18 or older.

You agree not to use the Service to: break any law; send spam or unsolicited messages in violation of platform rules; infringe others’ rights; transmit harmful or unlawful content; or attempt to disrupt, reverse-engineer, or gain unauthorised access to the Service. You must comply with the terms of any third-party platform you connect (including Meta and Google) and with applicable mobile-money and payment rules.

• Paid plans are billed in advance on the cycle shown at checkout. Fees are stated in Ghana Cedis unless noted otherwise.
• Payments are processed by our payment providers (including Paystack and the mobile-money networks). By subscribing you authorise the applicable charges.
• Unless required by law, fees are non-refundable. You may cancel future renewals at any time; cancellation takes effect at the end of the current billing period.
• We may change pricing with reasonable advance notice, effective from your next billing cycle.

Where the Service helps a business collect payments from its own customers, those funds are processed by the relevant payment provider and settle to the business’s designated account. XCelerate AK is a technology provider and is not a bank, payment institution, or party to the underlying sale between a business and its customer. The business is responsible for fulfilling its customers’ orders and for any refunds or disputes.

You retain ownership of the content and data you provide. You grant us a limited licence to process it solely to operate and improve the Service for you. You are responsible for having the rights and consents needed for the data you submit, including the messages and customer information handled by the concierge. You can disconnect a linked platform at any time.

To make the Service better for every business, we may derive aggregated, anonymised insights from usage across accounts — general patterns such as the kinds of questions customers commonly ask businesses of a given type. These insights never include your business name, your customers' identities, your prices, or any content specific to your account, and nothing specific to your business is ever shared with or made available to another customer. Chats imported from your WhatsApp history are never used for these insights.

Before your AI answers customers, it can learn how your business works. While it is learning, the service reads new conversations on the channels you connect without replying to them or marking them as read. When you link a WhatsApp number while setting up or learning, or when you ask for it later, the service also imports your recent one-to-one chats from that phone: at most the last 60 days, and a limited number of messages per chat. Groups, broadcast lists, status updates and channels are never imported.

• Import is on by default while you set up or learn. You can switch it off before linking, stop it at any time and delete imported chats at any time.
• You can exclude contacts such as family and friends; their chats are skipped and anything already imported from them is deleted.
• Imported chats prepare your own AI setup for you to review. The AI never answers from them directly, nothing learned goes live until you approve it, and they are deleted automatically 90 days after import. A draft AI setup built from them that you have not approved is deleted with them; what you approve stays part of your AI setup.
• You are responsible for a lawful basis to let us process your customers’ chats, including past chats, and for telling your customers. The Client Acceptance Policy you accept in the platform sets out the full terms, the AI providers we use (including OpenRouter) and a notice you can use. OpenRouter passes a request only to a zero-data-retention endpoint of a model provider named in our Privacy Policy, such as Microsoft Azure (OpenAI models). No data of your business goes to OpenRouter, or through it to any model provider, before you have accepted version 1.1 of the Client Acceptance Policy.
• Linking WhatsApp by QR code or pairing code uses a linked-device connection that WhatsApp does not officially support for businesses. WhatsApp may restrict or ban a number.

We work to keep the Service available and reliable, but it is provided on an “as is” and “as available” basis. We may modify, suspend, or discontinue features, and we may perform maintenance that temporarily affects availability.

The Service uses automated AI systems, which can occasionally produce inaccurate or incomplete output. You are responsible for reviewing automated actions where appropriate. To the fullest extent permitted by law, we disclaim all warranties not expressly stated in these Terms.

To the fullest extent permitted by law, XCelerate AK will not be liable for indirect, incidental, special, or consequential damages, or for lost profits or revenue. Our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the three months before the event giving rise to the claim.

You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms or use the Service in a way that risks harm to others or to the platforms we rely on. On termination, your right to use the Service ends; certain provisions (including payment, disclaimers, and liability) survive.

We may update these Terms from time to time. Material changes will be reflected by updating the “Effective” date above and, where appropriate, by notifying you. Continued use after changes take effect constitutes acceptance.

These Terms are governed by the laws of the Republic of Ghana, and disputes are subject to the jurisdiction of the courts of Ghana.

XCelerate AK LLC (registered in the United States and in Ghana) · operating from Accra, Ghana
Email: info@xcelerateak.com · sales@xcelerateak.com